CUE
by The Crewman
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CUEby The Crewman · One connected staffing system
BOOKING · BRIEFING · CLOCKING IN

The right crew. Right on CUE.

From the first request to the final payslip, CUE keeps clients, crew, shifts and every critical detail moving in one beautifully coordinated flow.

01

Client journey

Create a client account, choose a service and role, use Quick Book or CUE Calculate, receive a live quote and see who is coming.

02

Crew journey

Register and complete compliance, choose work categories, manage shifts and standby, record hours, view earnings and build your Crew Passport.

Last-minute staffing only

Need crew at short notice?

Open CUE SOS for an urgent staffing request.

CUE SOS →
Client journey · Step 1 of 8
Client account registration

What you need to create a client account

ACCOUNT SETUP

CUE collects the organisation, booking and billing information needed to create a verified client account before any staffing request begins.

01 · Organisation

Business details

Legal or trading name RequiredBusiness or venue type RequiredCompanies House number If applicableVAT number If registeredWebsite Optional
02 · Primary contact

Person responsible for bookings

Full name and job title RequiredWork email address RequiredMobile or direct number RequiredBooking authority Required
03 · Addresses

Venue and billing information

Registered or billing address RequiredVenue address and postcode RequiredAdditional saved venues OptionalInvoice email Required
04 · Finance and security

How the account operates

Finance contact name and email RequiredPurchase-order requirement RequiredPassword and email verification RequiredTerms and privacy acceptance Required
Client journey · Step 2 of 8
Choose department

What type of crew do you need?

Select a category
HospitalityEvent Crew, Guest Experience, Back of House and Event Leadership
TechnicalTechnical Support, Event Technical Crew and Event Leadership
ProductionProduction Operations and Events General Support
Client journey · Step 3 of 8
Choose sub-category and role

Select the role you need.

Visual categories help distinguish each service function
Client journey · Step 4 of 8
Booking method

How would you like to book?

Choose the route that fits what you already know
I know my number

Quick Book

Enter the crew quantity and event details, then go directly to the staffing summary and live quote.

Help me calculate

CUE Calculate

Describe the event and CUE recommends the crew requirement using configured staffing rules. The recommendation remains adjustable.

Client journey · Step 5 of 8
Quick Book

Enter your booking details.

Client journey · Step 6 of 8
Staffing summary

Your crew requirement

Crew selected / recommended10Waiting Staff
Estimated crew hours606.0 hours per person
Selected role rate£21.95/hr
Minimum booking4 hours
Quote validity24 hours
VATAdded at 20%
Normal booking: review the staffing requirement and continue to the quotation. For last-minute requirements, use the separate CUE SOS service.
Client journey · Step 7 of 8
Live quotation

Review and confirm.

VALID 24 HOURS
Booking routeQuick BookSelected booking method
Allocation status0 / 10Crew allocation starts after confirmation
Rate rules: client rates are exclusive of VAT. A minimum booking of four hours applies. Travel outside Greater London, necessary transport after 11:00pm and enhanced public-holiday rates may be added where applicable.
Client journey · Step 8 of 8

Booking confirmed.

Reference: CUE-260918-014 · Crew allocation complete

Total assigned0Profiles linked to this booking
Booked role—Matching the selected requirement
Who is coming

Your assigned crew

ASSIGNED CREW
The preview stays compact for larger bookings. Every assigned person remains available in the full booking record with their photograph, name and booked role. Private compliance, banking, National Insurance and address information remain hidden.
CUE SOS · Step 1 of 2
Urgent staffing request

Need crew last minute?

CUE SOS

SOS is separate from a normal booking and applies only when crew are required at short notice.

General / Event SupportMinimum 6 hours notice
Skilled / TechnicalMinimum 8 hours notice
Leadership / Crew ChiefMinimum 8 hours notice
Eligibility
Select a crew typeCUE will show the applicable minimum notice.
CUE SOS · Step 2 of 2
Last-minute request

Confirm the urgent requirement.

CUE SOS
How CUE SOS works

CUE searches the eligible available pool immediately.

The request remains subject to the applicable notice threshold, crew availability and operational confirmation.

Crew journey · Step 1 of 8
Crew registration

What you need to join CUE

PROFILE SETUP

Crew registration creates the professional profile, compliance record and payroll account that sit behind the Crew Passport. A profile cannot receive shifts until the required checks are complete.

01 · About you

Identity and contact details

Full legal and preferred name RequiredDate of birth RequiredHome address and postcode RequiredMobile and email address RequiredProfile photograph RequiredEmergency contact Required
02 · Right to Work

Mandatory eligibility check

Right to Work document type RequiredShare code where applicable RequiredDocument upload or in-person check RequiredTime-limited permission follow-up date If applicable
03 · Payroll

Pay and tax information

National Insurance number RequiredBank account name RequiredSort code and account number RequiredStarter declaration or P45 RequiredPayroll consent Required
04 · Compliance

Role-dependent documents

DBS certificate or Update Service Certain jobsRelevant licences or certificates If role requiresTraining and skill evidence If applicableHealth, safety and conduct declarations RequiredTerms and privacy acceptance Required
Compliance rule: Right to Work is mandatory for all crew. DBS is requested only where the job, client or venue requires the appropriate level of check.
Crew journey · Step 2 of 8
Work preferences

Where would you like to work?

Select a category, then a sub-category and role
HospitalityEvent Crew, Guest Experience, Back of House and Event Leadership
TechnicalTechnical Support, Event Technical Crew and Event Leadership
ProductionProduction Operations and Events General Support
Sub-category and role

Choose a category first

Your available sub-categories and roles will appear here.
Crew may select a primary role and can add further roles later. Each role remains subject to skills, experience and compliance approval.
Crew journey · Step 3 of 8
Weekly availability

Tell CUE when you can work.

Availability is an ongoing weekly action. CUE uses it to identify eligible crew for planned jobs, standby replacement and separate CUE SOS requests.
Friday 18 SepAvailable · 16:00–00:00
Saturday 19 SepAvailable · All day
Sunday 20 SepUnavailable
Crew journey · Step 4 of 8
Available shifts

Choose how you want to work

Matched to your selected category and role
Open shift · Applications available

Design Awards Reception

Waiting Staff
6 / 10 FILLED
Date19 Sep 2026
Time16:00–23:00
LocationCentral London
Effective rate£15.69/hr

Canapé reception · Black formal uniform · Reporting instructions available after confirmation

APPLICATION SENT
Full shift · Standby available

Autumn Gala Dinner

Waiting Staff
FULL 10/10
Date18 Sep 2026
Time17:00–23:00
LocationCentral London
Effective rate£15.69/hr
This shift is currently full.

The job remains visible so eligible crew can join standby and be contacted if a position opens.

Crew journey · Step 5 of 8
Standby and replacement

A position opens. What happens?

1. Position opensThe shift changes from full to one position available.
2. Standby checked firstThe next eligible standby crew member with the correct approved role is contacted.
3. CUE respondsIf standby cannot fill it, the authorised team decides whether an urgent request is needed.
Rule: Standby is always role-matched and checked first for a withdrawal. CUE SOS remains a separate last-minute client service.
Crew journey · Step 6 of 8
Shift hours

Autumn Gala Dinner timesheet

SUBMITTED
Scheduled start17:00
Scheduled finish23:00
Clocked in16:54
Clocked out23:12
Total elapsed time6h 18mClock-out minus clock-in
Paid hours5h 48mAfter 30-minute unpaid break
The timesheet keeps the scheduled and actual shift times together. Crew can submit a query before the authorised team approves the record, so a separate personal log is not needed.
Crew journey · Step 7 of 8
Pay and payslip

What this shift is worth

PENDING APPROVAL
Expected gross shift earnings
£91.00

Waiting Staff · 5.80 paid hours

Included in the fortnightly pay period once the timesheet is approved.
Base pay£14.00/hr
Holiday pay (12.07%)£1.69/hr
Total effective rate£15.69/hr
Base earnings£81.20
Holiday pay£9.80
Gross payable£91.00
Pay visibility: this screen shows the value of this individual shift. PAYE, National Insurance and any other payroll deductions are calculated on the final payslip using the crew member's payroll record; CUE does not invent a net figure before payroll is processed.
CUE PAY STATEMENT
The Crewman
Pay period
14–27 Sep 2026
Shift referenceCUE-260918-014
RoleWaiting Staff
Approved hours5.80
Base earnings£81.20
Holiday pay£9.80
Gross shift pay£91.00
PAYE / NICalculated in payroll
Payment statusAwaiting timesheet approval
Crew journey · Step 8 of 8
Amelia R., CUE crew profile

Amelia R.

Hospitality · Waiting Staff

COMPLIANT & APPROVED

Crew ID: CUE-CR-0187
Primary selected role: Waiting Staff
Further roles can be added after approval
Completed shifts: 14
Approved hours: 86.5

Crew Passport

Professional profile and compliance

Right to Work
UK check completedVerified 12 Aug 2026 · Follow-up due 30 Jun 2028 for time-limited permissionVERIFIED
Identity
Photo and identity documentName, date of birth and profile photograph matched to the approved recordVERIFIED
DBS · Certain assignments
Enhanced DBS / Update ServiceChecked 14 May 2026. Used only for roles, clients or venues that require the appropriate DBS check.CHECKED
Payroll
NI and bank detailsPayroll information received and held privately. It is never shown to clients.READY
Verified work history
18 SEP 2026
Autumn Gala Dinner · Waiting Staff · 17:00–23:00 · 5.80 paid hours · Timesheet submitted
11 SEP 2026
Design Awards Reception · Approved role · 6.00 paid hours · Completed
04 SEP 2026
Leadership Conference · Approved role · 7.50 paid hours · Completed
Privacy boundary: Authorised CUE staff can see the compliance evidence needed to allocate work. The crew member can see their own status. Clients see only the assigned person's photograph, name, approved role and attendance information; they do not see Right to Work documents, DBS certificates, National Insurance or bank details.